Leaving TISA

Leave TISA, or take your number with you

Text PAC to 65075 if you want to keep your number and move it to another provider, or STAC to 75075 if you want to close the account and give the number up.

Neither code is better than the other. Both arrive by text and both are valid for 30 days.

Compare the two codes What leaving costs

TISA Business support is open Monday to Friday, 9.30am to 5pm. Outside those hours, email [email protected].

Two codes

Does the business still need the number?

That is the whole decision. If the number is on your vans and your invoices, keep it with a PAC. If nobody will ever ring it again, release it with a STAC. Both close the TISA line.

Both codes are for mobile numbers only, on a Business SIM or a Pocket Office SIM. A landline, 03 or freephone number on Cloud PBX has no PAC and no STAC: your new provider raises the transfer with us, and we release the number to them.

Keep the number

PAC code

Moves the number to your new provider and closes the TISA line.

Text PAC to 65075 from the line concerned
The code arrives by text and is valid for 30 days
Give it to your new provider, who books the transfer
The number works on TISA until the switch

Give the number up

STAC code

Closes the TISA line and releases the number for good.

Text STAC to 75075 from the line concerned
The code arrives by text and is valid for 30 days
The number is released and cannot be recovered
Any remaining credit is not refunded

Requesting a code changes nothing on its own; an unused one expires after 30 days. One code per line, so text from every phone you are moving.

The money

What it costs to leave

The code itself: Free. Ofcom prohibits charging for a PAC or a STAC.
Your minimum term: Business SIM and Pocket Office are sold on 12 and 24 month terms. Cancel early and an early termination charge may apply, calculated as the remaining monthly charges for the rest of the term.
After the term: Cancel with 30 days notice at no additional cost.
Outstanding balance: Anything billed and unpaid has to be settled before the account closes.
Your data: Retained in line with UK data protection law. Ask for a copy or a deletion at hi@tisa.one, and download the invoices you need before the account closes.

Ask and we will work out the exact figure for your account before you decide. Better a number in front of you than a surprise on a final bill.

Optional

If something specific went wrong, tell us first.

Not to talk you out of it. Two of the three most common reasons are fixable in an afternoon.

Signal at your premisesWiFi calling routes calls over your broadband instead of the mast. Free to turn on.
The wrong planA plan bought for a team of four is rarely right for a team of eleven.

Talk to us first

Questions

On the way out

Can I move several business lines away at the same time?

Yes. Each line needs its own code, so text PAC to 65075, or STAC to 75075, from every line concerned. Give all the codes to your new provider together and the transfers can be scheduled for the same date.

What happens to my call records and account data when I leave?

TISA retains call records and account data in line with UK data protection law. You can request a copy of your data, or ask for it to be deleted, by emailing hi@tisa.one. Download any invoices or usage records you still need before the account closes.

Business support

Whatever you decide, we will make it quick.

Your codes, the exact cost of leaving, or a copy of your data. Ask and we will send it. No retention script.

Call 01908 737 500Monday to Friday, 9.30am to 5pm WhatsApp Message usWe reply during office hours Email hi@tisa.oneInclude the number affected and your account name

Service status is published at status.tisa.one.