This Cookie Policy explains how TISA (tisa.one), operated by 9Eons Limited, a company registered in England and Wales under company number 06393882, with its registered office at Luminous House, 300 South Row, Milton Keynes, MK9 2FR, United Kingdom, uses cookies and similar tracking technologies on our website at https://tisa.one (the “Website”) and our mobile application (the “App”) (collectively, the “Services”).
This Cookie Policy should be read alongside our Privacy Policy and our Terms and Conditions.
In summary: We use strictly necessary cookies without consent, as PECR permits. The only other thing we set is an analytics cookie, and that is set only after you have said yes. There is no advertising cookie of any kind.
Cookies are small text files that are placed on your device (such as a computer, smartphone, or tablet) when you visit a website or use an app. They are widely used to make websites and apps work more efficiently and to provide information to the owners of the site or app.
We also use similar technologies, including:
These technologies enable our Services to:
References to “cookies” in this policy include all similar technologies listed above, unless stated otherwise.
We are committed to complying with all applicable data protection and electronic communications laws, including:
ICO Guidance: In line with the Information Commissioner’s Office (ICO) guidance, we do not use “cookie walls” that block access to the Services unless consent is given, and we do not treat continued browsing or scrolling as valid consent. Pre-ticked boxes are not used. Your consent is obtained through a clear, affirmative action.
| Category | Purpose | Duration | Consent Required? |
|---|---|---|---|
| Strictly Necessary | Needed for the site to work and to stay safe: the security check that protects it from automated attack, and the record of the cookie choice you made here. These cannot be switched off, because without them the site either breaks or forgets that you said no. | Session, up to 6 months | No (PECR Reg. 6(4) exemption) |
| Functionality | Supports something you chose to use: a referral or voucher link you followed, and small display preferences such as the theme. | Up to 60 days | Yes, except where it is the direct result of a link you chose to follow |
| Performance / Analytics | Shows us which pages work and where people get stuck, so we can fix what does not. Set only after you agree. | 1 year | Yes |
We do not use advertising or targeting cookies at all. There is no advertising category in the table above because there is nothing to put in it: no Meta pixel, no Google Ads tag, no retargeting, and nothing that follows you to another website. If that ever changes, this policy is updated and your consent is asked for before anything is set.
This is the complete list for the tisa.one website. Signing in to my.tisa.one is a separate service with its own session cookies, and no analytics runs there at all.
| Name | Set by | Category | Purpose | Expires |
|---|---|---|---|---|
tisa_consent_v1 |
TISA (tisa.one) | Strictly Necessary | Records whether you agreed to analytics, so you are not asked on every page and a refusal is honoured | 6 months |
tisa_ref |
TISA (tisa.one) | Functionality | Remembers a referral or voucher code from a link you followed, so the right price shows when you order. Set only if you arrive on such a link | 60 days |
__cf_bm, cf_clearance |
Cloudflare | Strictly Necessary | Records that your browser passed the security check that protects this site from automated attack | 30 minutes to 1 year |
_clck |
Microsoft Clarity | Performance / Analytics | Links this visit to your previous ones so a returning visitor is not counted as a new one. Only after you agree | 1 year |
_clsk |
Microsoft Clarity | Performance / Analytics | Joins the pages of a single visit into one session. Only after you agree | 1 day |
What the analytics actually record. We use Microsoft Clarity. If you agree, it records how you move around the page - where you click, how far you scroll, where you go back - and replays it to us as an anonymous session so we can see which pages confuse people. Microsoft is the processor and also uses the data for its own products, which is the trade for the tool being free, and is why we ask rather than assume. Clarity masks the contents of form fields by default, so what you type is not captured. Microsoft’s privacy statement is linked in clause 9.
The site also stores a few things in your browser that are not cookies and are never sent to us or to anyone else: a display theme, a saved menu position, and a note that the chat prompt has already been shown to you. Clearing site data removes them.
We keep this list under review. If we introduce a new cookie, this policy is updated and, where consent is required, it is asked for before anything is set.
We do not do either. There is no advertising cookie on this website, no Meta pixel, no Google Ads tag, no retargeting, and nothing that builds a profile of you or follows you to another site. We do not sell or share what your browser stores here with anyone for their own marketing.
This clause previously described a Meta and Google advertising arrangement. That arrangement did not exist and the clause was removed on 1 October 2026. If we ever introduce advertising technology, this policy will be updated and your consent asked for before anything is set, as PECR requires.
The first time you visit, a small panel appears at the bottom of the page. It does not cover the page and nothing is withheld while it is there. It offers exactly two choices:
Refusing is one click, the same size and in the same place as accepting. Nothing is pre-ticked, nothing is assumed from the fact that you kept scrolling, and no part of the site is withheld if you say no. That is what the ICO asks for and we have not tried to be clever about it.
We remember your answer for six months and then ask again. To change it sooner, clear site data for tisa.one as described in clause 8; you will be asked again on your next visit. Withdrawing consent does not affect the lawfulness of anything processed before you withdrew it.
Whatever you choose here, you can also control cookies in your browser - see clause 8.
Most browsers allow you to manage cookies through their settings. You can typically find these under “Privacy” or “Security” in your browser’s preferences. Common browser instructions:
| Browser | How to Manage Cookies |
|---|---|
| Google Chrome | Settings > Privacy and security > Cookies and other site data |
| Mozilla Firefox | Settings > Privacy & Security > Cookies and Site Data |
| Apple Safari | Preferences > Privacy > Manage Website Data |
| Microsoft Edge | Settings > Privacy, search, and services > Cookies and site permissions |
| Safari (iOS) | Settings > Safari > Advanced > Website Data |
Microsoft also publishes an opt-out that applies to Clarity across every website using it: choice.microsoft.com. Saying no here already stops it on this site - that link is for all of them at once.
Please note: Disabling strictly necessary cookies via your browser may prevent essential features of the Services (e.g., login, checkout, or security protections) from functioning correctly. We recommend using our Cookie Preference Centre rather than browser-level blocking for the best experience.
These are the only third parties that set anything in your browser on this website.
| Third Party | Purpose | Privacy Policy |
|---|---|---|
| Microsoft Clarity | Usage analytics and session replay, only with your consent. Microsoft acts as our processor and also uses the data for its own products | View |
| Cloudflare | Security, bot protection and performance. Strictly necessary | View |
| Revolut | Card payment pages, where you choose to pay by card. Strictly necessary for that transaction | View |
There is no Google Analytics, no Google Ads and no Meta technology on this website. Where a third party processes personal data as an independent controller, their own privacy policy governs that processing.
Data collected through cookies is retained only for as long as necessary to fulfil the purposes described in this policy:
| Cookie Category | Maximum Retention Period |
|---|---|
| Strictly Necessary | Session to 1 year, depending on the cookie |
| Functionality | Up to 60 days |
| Performance / Analytics | Cookie up to 1 year. Microsoft deletes the underlying Clarity data on a rolling basis |
| Consent record | 6 months, after which you are asked again |
After the relevant retention period, cookie data is automatically deleted or anonymised. Where you withdraw consent, cookies are disabled immediately and data is deleted as soon as technically practicable.
Under the UK GDPR, in relation to personal data collected through cookies, you have the following rights:
To exercise any of these rights, please contact our Data Protection Officer at dpo@9eons.com or email hi@tisa.one. We will respond within one calendar month of receiving your request, as required by UK GDPR Article 12(3).
Right to complain: If you are not satisfied with how we handle your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Our Services are not directed at children under the age of 16. We do not knowingly set non-essential cookies or collect personal data through cookies from children under 16. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
In accordance with the ICO’s Age Appropriate Design Code (Children’s Code), we ensure that tracking and profiling cookies are not used in contexts where children may be affected.
We may update this Cookie Policy from time to time to reflect:
The updated version will be published on our Website with a revised effective date. Where changes are material (e.g., introduction of a new cookie category or a new advertising partner), we will re-prompt for consent as required by PECR.
We encourage you to review this policy periodically.
General Enquiries
Postal Address
9Eons Limited
Luminous House
300 South Row
Milton Keynes, MK9 2FR
United Kingdom
Supervisory Authority
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
We use analytics on this page to gauge user experience. Two cookies, and nothing changes if you say no.